FAQ
  • How do I place an order?  On the home page, click on the cart icon in the upper right hand corner to take you to an empty cart.  Enter the part number or keyword in the upper left hand corner and click Submit.  When the part you are purchasing is shown, enter the quantity you want and click 'Add to cart'.  When you are ready to submit your order, click the 'Checkout Now' button.
  • How do I know if my order was submitted properly?  Once you are on the checkout page and ready to send your order, click the Submit Order button.  This sends your order to us for processing.  You will receive a confirmation number, and an email confirming your order was submitted.
  • Can I include a note or special instructions with my order?  Yes. Special delivery instructions, alternative shipping addresses, etc. are accepted at the time your order is placed.
  • I have an account but cannot remember my password. How do I retrieve it?  When you sign into the website, there is a 'Forgot Your Password' option beneath your login. Enter your email address for user verification and click on the Request a New Password button to get a temporary password to log onto the website.  You will be asked to change the password as soon as you are logged in. 
  • How do I view my current account information?  To view your account, click on 'Your Account' in the upper right corner on the home page.  This will show your current contact information, shipping/billing address and order/billing history.
  • Can I pay my account balance online with a credit card?  Yes.  We accept Visa, Mastercard and Discover.
  • What are the payment options if I don't have a credit card?  Paypal or check via mail.
  • Can I return an item that is defective, damaged, or I just don't want?  If it does not fit, if you don't like the way it looks, or if it is unused, we take it back, we refund your money and there is no restocking fee.  This return policy does not apply to glass or seat orders, for which there is a 20% restocking fee.  We will not accept returns without a Return Materials Authorization Number (RMA#).  Please call (888)672-7876 to obtain an RMA#.  In the event of damage, shortage, or any error on any shipment, please contact us immediately via phone or email at info@rapartsinc.com for instructions.  Please save all the original packaging!
  • What happens if the item I ordered is not available?  On occasion, an order may be delayed due to availability or other circumstances.  In the event there is a change or delay in filling your order, we will notify you via phone, mail or email.  We know that this can be inconvenient, so we offer one of the following alternatives as appropriate to your situation: (1) Offer a BACKORDER and new estimated delivery date.  You can wait for the new delivery or cancel the order for a full refund at any time prior to shipment. (2) CANCEL your order.  In rare situations, new circumstances may come to our attention after the placement of an order.  Therefore we reserve the right to cancel your order for a full refund at any time.
  • How can I get in contact with a sales representative in my area?  Contact us by phone at (888) 672-7876 or email us at info@rapartsinc.com.